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Become your own benchmark: why B2B marketing needs better measures of success

Benchmarks are useful in digital marketing. They offer reassurance: a way to make performance feel measurable, comparable and defensible. Marketing benchmarks help answer the question every marketer has heard in one form or another: “Is this good?”  As marketers, we review the stats, look at whether we are above or below the industry average, and […]

We didn’t rebrand to exceptional™ to stay quiet

There’s a strange feeling that comes with putting your own company in the spotlight – especially when, for 20 years, you’ve been far more comfortable helping other brands grow than talking about yourself. The day before our exceptional™ rebrand celebration event, I genuinely wondered whether we’d made a mistake hosting something so ambitious. A full […]

Iain at the exceptional launch event

The psychology of the flywheel: Understanding awareness

In the early 1900s, Hollywood was making its mark as the home of moviemaking. Aspiring actors were flooding the streets, small studios were consolidating into industry giants, and the once small LA neighbourhood’s population was growing rapidly. By 1923, Los Angeles Times publisher Harry Chandler had funded the construction of a lavish residential development nearby. […]