Giving you the strategy to amplify your organisation’s positive impact.
Ask ChatGPT, Gemini, or Google’s AI Overviews to explain your organisation, and yes, you’ll get an answer. But ask again, you’ll get a different one. That’s the number one challenge when measuring any organisation’s visibility in AI search. Your organisation’s presence in AI answers can be observed, but it’s not necessarily consistent. AI doesn’t behave […]
On the Monday evening of London Climate Action Week, with London cooking under a record-breaking heatwave, the most sensible place in the city was underground. We brought a room full of marketers together from across climate tech, clean energy, and sustainability, in an 18th century port cellar, for an eco wine tasting. The wine was […]
The search landscape is shifting quickly, with features, user behaviour and industry commentary updating almost every day. Google is obviously central to that shift towards AI search, as it continues encouraging users towards generative AI experiences through features like AI Overviews and AI Mode. That makes its “Guide to Optimising for Generative AI Features on […]
In my previous article – Become your own benchmark: why B2B marketing needs better measures of success – we looked at why B2B digital marketing benchmarks can be useful, but limiting. They help senior marketers within organisations – or B2B digital marketing agencies like exceptional™ – to understand the landscape, defend performance and create context. […]
In June 2026, exceptional™ is moving from Aldgate Tower to The White Chapel Building next door as we continue to grow.
AI search may reduce some website clicks, but traffic is only part of the story. Learn why businesses need to rethink discovery and user journeys.
AI browsers are changing how people use websites. Learn what Gemini in Chrome means for content, comms, digital visibility in the UK and how to prepare.
You don’t need me to tell you that AI is completely changing search. Every B2B brand wants to know how to appear in AI answers. It’s easy to see why. So there are two questions every B2B needs to answer before they start thinking about AI-driven discovery, AI SEO, GEO – whatever you want to […]
AI content policies are starting to show up in more places, especially among publishers, broadcasters and other editorial-led organisations. With AI playing a much larger role in how a lot of content gets produced, these policies are no surprise. The question I’m asking isn’t whether organisations are using AI in content creation. Most already are, […]
Benchmarks are useful in digital marketing. They offer reassurance: a way to make performance feel measurable, comparable and defensible. Marketing benchmarks help answer the question every marketer has heard in one form or another: “Is this good?” As marketers, we review the stats, look at whether we are above or below the industry average, and […]
When I was three, my brother had a stick. Not just any stick – a very good stick. I wanted it with the full commitment only a three-year-old can bring to something they have no practical use for. There were a few issues. It was too big for me, it belonged to my brother, and […]
There’s a strange feeling that comes with putting your own company in the spotlight – especially when, for 20 years, you’ve been far more comfortable helping other brands grow than talking about yourself. The day before our exceptional™ rebrand celebration event, I genuinely wondered whether we’d made a mistake hosting something so ambitious. A full […]
