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Ed Ricketts

Senior Digital Strategist

Ed Ricketts

Ed helps our clients make clearer, more confident decisions about their marketing and digital activity.

He has worked in digital marketing since 2019, with organisations across SaaS, enterprise technology, consulting, education and B2B services. His work connects business objectives with digital strategies designed to deliver measurable results.

Ed focuses on AI discoverability, search behaviour and website experience. He helps clients understand how changing customer journeys influence their search visibility, website engagement and how potential customers evaluate them as suppliers.

His approach combines strategic thinking with a practical understanding of how digital behaviour is changing, helping clients stay visible in a rapidly evolving landscape.

Here’s my recommended reading

Where AI search gets information about your organisation and how to influence it

AI search tools build their understanding of your organisation from your website, LinkedIn, press coverage, industry publications, government websites, reviews, and other credible sources. Our research into 86 UK energy organisations suggests that clear owned content and consistent third-party evidence give AI search tools a stronger information base from which to understand and represent an organisation.

How we measure what AI is saying about your organisation

Ask ChatGPT, Gemini, or Google’s AI Overviews to explain your organisation, and yes, you’ll get an answer. But ask again, you’ll get a different one. That’s the number one challenge when measuring any organisation’s visibility in AI search. Your organisation’s presence in AI answers can be observed, but it’s not necessarily consistent.  AI doesn’t behave […]